Student Grievance Redressal Policy

 DAV Institute of Engineering & Technology, Jalandhar (DAVIET) has an established mechanism for redressal of students grievances related to academic and non-academic matters viz. victimization, attendance, charging of fee, conduct of examinations /assessment/evaluation, library, centralized facilities, hostel mess, canteen, harassment by co students or teachers/ supporting staff etc.

1.  Objectives of Grievance Redressal Committee:

The purpose of the Grievance Redressal committees is to ensure a speedy response to any complaint by the students of DAVIET, Jalandhar.

The objective(s) of the Grievance Redressal Committee are as under:

1. Maintaining harmonious Student – Student and faculty/Staff -Student
2. Creating an environment in which students can freely express their grievances without fear of discrimination or victimization
3. Counselling students to refrain provoking of their fellow students against faculty  and staff of the

2. Jurisdiction of the Committee

The committee shall deal with grievances received in writing about any of the following:

• Academic Matters – Issues related to marks/ grades and other examination related matter, Transfer Certificate, Harassment
• Financial Matter – relating to dues and payments
• Administrative Matters – Infrastructure related, library, hostel, canteen & central facilities, food, sanitation, victimization

3. Grievance Redressal Committee

The Principal shall constitute the Grievance Redressal Committee at the institute level. The composition of the Grievance Redressal Committee is as under:

• The Dean (Student Affairs)                          Chairman
• The Deputy Dean(s) -(Student Affairs)          Member/Members Member
• 01 faculty member from each department     Member

 4. Procedure for Redressal of Grievance

An aggrieved student shall first submit his complaint in writing to his/her mentor who shall resolve the grievance with 02 days. In case the mentor is not able to resolve the grievance, she/he shall forward it to the chairperson of the Grievance Redressal Committee.

The chairperson of Committee shall convene a meeting of the committee within 02 days of receiving the complaint from the faculty mentor or from the aggr· ved student in case he/she applies directly to the committee. The chairperson shall attempt to resolve the grievance within a week of the receipt of the complaint.

If the student is not satisfied with the solution of the committee, he/she shall appeal to the worthy Principal giving the reasons for his/her dissatisfaction with the decision within a week of receipt of the decision.

The worthy Principal shall convene a meeting of the committee with 02 days of receiving the complaint. The Principal shall review the decision and pass an appropriate order. The Principal, if needed may recommend necessary corrective action to ensure avoidance of recurrence of similar grievance in the Institute.

GRIEVANCE MECHANISM

The College has an effective and objective multi-tier Grievance Redressal Mechanism, consisting of several forums and committees, that focuses on careful and sensitive handling of student grievances. The following committees/cells/units are duly constituted for resolution of various types of grievances:

A. Academic and Curricular Issues

1. 1. Matters pertaining to Admissions
   2. Matters pertaining to Teaching-Learning: Teacher-In-Charges of respective Departments
   3. Matters pertaining to Internal Assessment: Internal Assessment Committee

B. Non-Academic Issues

1. 1. Matters pertaining to general discipline: Discipline Committee
   2. Matters pertaining to discrimination
   3. Matters pertaining to infrastructure: Administrative Office
   4. Matters pertaining to sexual harassment: Internal Complaints Committee
   5. Matters pertaining to ragging: Anti-Ragging Committee and Anti-Ragging Cell

C. Grievances related to Hostel

1. 1. Matters pertaining to Boys Hostel: Discipline Committee for Hostel (Boys Hostel)
   2. Matters pertaining to Girls Hostel: Discipline Committee for Hostel (Girls Hostel)

D. General Grievances

The Institute has an established mechanism for students’ grievances redressal with regard to their complaints on  academic and non-academic matters, grievances related to assessment, victimization, attendance, charging of fees, conducting of examinations. harassment by colleague students or teachers, etc.as per AICTE (Redressal of Grievance of Students) Regulation 2019.
, By emailing to: studentsgrievance@davietjal.org.

An aggrieved student can submit his/her complaints/grievance: Personally in the office of the Dean (Student Affairs), to any of the members of the Students Grievance Redressal Committee, by dropping the complaint in any of the Suggestion Boxes placed at Institute.  Reception/Library/Canteen/Hostels, By emailing to: studentsgrievance@davietjal.org.